SnapEngage lets you define multiple instances of your chat with different settings depending on the context in which each will be used. Only one Widget can be active on a page at any given time; the active Widget can be manipulated with the .setWidgetId() function.
For example, you might have one Widget for your Support staff, and another Widget for your Sales Team; you might make one Widget for English speakers, and another for Spanish speakers.
What is my Widget ID?
Each of these instances is given its own Widget ID, a unique string of alphanumeric characters. You can see the Widget ID of each of your widgets by first logging in to your Admin Dashboard then click on Settings > Get the Code and scroll down to (Advanced)Widget ID.
The primary method for manipulating the active Widget is:
See the .setWidgetId() documentation.