The SnapEngage Integration API allows developers to easily interface SnapEngage with third-party applications like CRM and Helpdesk solutions.
Using the API, SnapEngage can automatically POST case data to an external URL when new requests are received (either offline or live chat). This transaction provides detailed information pertaining to the request and allows developers to recreate the request in the destination system.
How to activate the API
In the SnapEngage widget configuration, under the “Integrations” tab, select “Integration API” and enter the URL of where you want to receive the POST message when a new offline request or live chat is processed by SnapEngage. Once you are done making changes, just make sure to click the “Save” button.