.setNoProactiveChatDelay()
(Last Updated On: March 3, 2014)
Overview

Disable or alter the amount of time that Proactive Invitations remain disabled for any visitor who closes a chat window.


Parameters


delayInMinutes
Type
Int | (Required)
Values
Integer representing the minutes to wait.
(To use a session cookie, set to 0.)
Description
By default, we think that if a visitor closes a chat window, they are either not interested in chatting or done chatting. In order to avoid bombarding them with Proactive Invitations we set a cookie to disable Proactive Invitations for that visitor for 30 minutes by default. You can alter that amount of time with this function.

*Note: Normal .startLink() (etc) calls will still work even if Proactive Invitations are disabled for a visitor. Also: calls to .openProactiveChat() where the forced parameter is set to true will still fire.